Quality Assurance

What is Online Custodial Q.A.?

It is simply a management tool that works on the principle of "You can't manage what you can't measure." Custodial Quality Assurance is part of Bunzl Cleaning & Hygiene's unique all-inclusive approach to cleaning that helps to maintain a clean and safe work environment, increase employee productivity and enhance the value and integrity of your buildings.Having clean floors and restrooms speaks volumes about your business. A high level of maintenance in these two areas is vital to the success of your company. Cleanliness is directly related to your ability to attract customers and protect the health of everyone in your business. Floors and Restrooms carry the most weight in terms of how your company is perceived by your customers. In cases where these duties are assigned to a third party contractor; they can be difficult to manage... unless you have Bunzl Cleaning & Hygiene's C.Q.A. working for you.

What is the Value of Online C.Q.A.?

Custodial Quality Assurance is a Value Added Service provided by Bunzl Cleaning & Hygiene to our customers. Our Sales Representatives visit your facility to ensure that it is being properly maintained and that the products we supply to you are being used correctly.

What are the Shared Benefits of C.Q.A.?

C.Q.A. is an independent monitoring system and a three-way partnership between Bunzl Cleaning & Hygiene, your janitorial service provider and you. The best products and systems are of little value if they are not used correctly and our representatives help resolve issues that result from a training gap. In order to ensure that you get the best results Bunzl Cleaning & Hygiene supports your custodial service providers with continuous training and increased product knowledge. Our industry is changing. Advances in technology are continuing to improve the performance and safety of the products that Bunzl Cleaning & Hygiene provides and there is no substitute for continuing education.

How does it work?

Your business or businesses are visited at regular intervals within a predetermined time frame. The maintenance of each area of your facility is graded according to set criteria that can be tailored to your company's needs. Each of these reports is made available to you online. These reports allow you to view specific data on request and then sort information by:

Contractor / Supervisor

  • Call up scores of your Custodial Service Provider.
  • Drill down to problem areas
  • Create history/performance reports by contractor


  • View provincial store data
  • Determine regional problems
  • Create history/ performance reports by province district
  • View data by DM region
  • Manage cleaning results by District Manager
  • Create history/performance reports by district
  • Generate incentive performance comments
  • General overview
  • Snapshot view of rep comments and/or store manager comments

Percentage Score by Score

  • Call up history on an individual store
  • View the scores by each department
  • View history over 12 months

Download Brochure

Interested in C.Q.A For Your Facilities? Email: dburgess@wesclean.com